Support

Email hello@factdrop.app and a human will reply. We answer within two working days, and within 24 hours for reports of abuse or objectionable content.

Common things, solved faster in the app

• Restore a subscription — tap Restore on the subscription screen, signed into the same Apple ID you bought with.
• Cancel a subscription — Settings → Subscription → Cancel or manage, or Settings → Apple Account → Subscriptions on your device.
• Refunds — handled by Apple at reportaproblem.apple.com.
• Change your daily fact time — Settings → Preferences → Delivery time.
• Not getting notifications — check the Notification permission toggle in Settings → Preferences, then iOS Settings → Fact Drop → Notifications.
• Export or delete your data — Settings → Data. Deletion is immediate and permanent.

Reporting someone

Use the Report or Block control on the player's row in Battle or your friends list. Blocking takes effect immediately. If you would rather email, include the display name and roughly when it happened.

Reporting a wrong fact

Facts carry a source and credibility rating on the back of the card. If one is wrong, email us the fact and we will correct or remove it.